Terms & Conditions


Please note that this Terms and Conditions is subject to change, and it is the Customer’s responsibility to regularly check for any changes. When Customer signs up for the Service before the Posted / Revised date specified in the document, the new version will become effective thirty (30) days after the Posted / Revised Date document. This latest version of this Agreement is accepted for continued use of the Service.

Server Gigabit Network reserves the right to refuse or terminate service to anyone, at any time and for any reason, including but not limited to violation of Server Gigabit Network’s Terms & Conditions. Should Server Gigabit Network terminates Customer’s service for a reason other than violation of the Terms & Conditions, Server Gigabit Network will issue Customer a refund for the remaining paid period of service. Under no circumstances is Server Gigabit Network responsible for any damages resulting from termination of service. Server Gigabit Network reserves the right to refuse service to particular individuals or entities, at its sole discretion, with or without cause.

Disclaimer of Warranty

The services, the Server Gigabit Network site, including without limitation, all products and services displayed or offered on the Server Gigabit Network site, and all text, graphics, links and applications are provided to client on an ‘as is’ basis and without warranty of any kind.  Server Gigabit disclaims all warranties, express or implied, with respect to each of the foregoing, without limitation, any warranty of merchantability, fitness for a particular purpose, non-infringement or arising from a course of dealing. Without limiting the generality of the foregoing, Server Gigabit Network specifically disclaims any warranty that
(1) the services will be uninterrupted or error-free;
(2) defects will be corrected;
(3) there are no viruses or other harmful components; and
(4) the security methods employed will be sufficient.

Limitation of liability

In no event shall Server Gigabit Network be liable for damages resulting from loss of data, profits, use of the Server Gigabit site or any Server Gigabit products or services, or for any incidental, indirect, punitive, or consequential damages in connection with this agreement or in connection with any products or services provided hereunder. 

Right to terminate services

Server Gigabit Network, reserved all rights to terminate the services rendered, if it find necessary by making full refund on the unused services on a pro-rated basis.

Purchase cancellations / Refund Policy

For Any reasons , if a Refund request is approval and warranted, we shall refund the fees applicable to the selected services. Tax/ Gateway Fees/ Paypal / Credit card charges over the transaction will not be refunded.
– Design fees paid or deposit are not refundable in the event of design is not satisfactory base on industrial standard practise
– Additional admin fees might be imposed depending on purchase conditions
– The management reserve the right to reject / approve cancellation request.

Subject to Changes


To allow a more efficient respond , and trackable support structure, we only provide support via support email address all client can make enquiry / log a support request via https://servergigabit.com/support

Domain Registration T&C

The domain registration request are subject to availability by the registrar . we will attempt to register and in the event of Domain specific unavailable. We will provide the next recommendation and refund will be provided if the registration failed.

It is also subject to the compliant of Terms and Conditions with of the 3rd party Registrar

Hosting Services T&C

Starting from 1st March 2018, If Server Gigabit Network suspends your Shared hosting, Cloud Server, Reseller Account, Virtual Private Server, Dedicated Server for non payment after two (2) days from service expiry date, You shall pay a Reactivation Fee prior to any Reactivation of Your service and notify Server Gigabit Network with proof of payment. Once payment has been received, Your account will be activated within Forty eight (48) Business Hours.

Prohibited Use


  1. Breach of Terms and Account Termination.

    The uses of Server Gigabit Network set forth in this section here in below are prohibited. The engaging in any prohibited use as set forth herein by Subscriber or by any affiliate or subscriber of Subscriber constitutes a material breach of these Terms and Conditions and will subject Subscriber’s account to immediate termination without notice and without any refund.

  2. Spamming.

    Spamming, whether or not it overloads the Services or disrupts service to Server Gigabit Network’s Subscribers, is prohibited. The term “Spamming” includes, but is not limited to, the sending of unsolicited bulk and/or commercial messages over the Internet, maintaining an open SMTP policy, or any unsolicited email that is purely marketing purposes without directly attention to anyone(such as mass cc or bcc list. We do not allow purchased lists. Server Gigabit Network’s Subscribers are required to follow all rules in the Can Spam Act (http://www.ftc.gov/bcp/edu/pubs/business/ecommerce/bus61.shtm) as well as our company spam rules. Server Gigabit Network reserves the right to determine, in its sole and absolute discretion, whether e-mail recipients were part of an bulk mail/spam categories. Irrespective of whether an email campaign constitutes Spamming as defined herein, Server Gigabit Network allows a MAXIMUM of 100 emails per hour in General to be sent from any individual hosting account.Business Highspeed account will have higher limited as stipulated in the hosting packages. This restriction is required to ensure our user can have uninterrupted email communication to others server. Bulk mail often get IP/Server blacklisted and such action will cause other server to reject our email.

  3. Email.

    Creating email forwarding (alise) to Free Email provider such as Gmail/Live and etc are currently not allowed on all our Servers. Shared Hosting service with high number of email forwarding to Free email provider will increasing our chance for our user’s email get treated as SPAM . You can however configure Gmail to retrieve email from our server to replace autoforwarding service . 

  4. Prohibited Offerings.

    No Subscriber may utilize the Services to provide, sell or offer to sell the following: controlled substances; illegal drugs and drug contraband; weapons; pirated materials; instructions on making, assembling or obtaining illegal goods or weapons to attack others; information used to violate the copyright(s) of, violate the trademark(s) of or to destroy others’ intellectual property or information; information used to illegally harm any people or animals; pornography, nudity, sexual products, programs or services; escort services or other content deemed adult related.

  5. Profanity.

    Profanity or profane subject matter in the site content and in the domain name are prohibited.

  6. Private Information and Images.

    Subscribers may not post or disclose any personal or private information about or images of children or any third party without the consent of said party (or a parent’s consent in the case of a minor).

  7. Violations of Intellectual Property Rights.

    Any violation of any person’s or entity’s intellectual property rights, rights of privacy, rights of publicity or other personal rights is prohibited. Server Gigabit is required by law to remove or block access to content appearing on or through the Services upon receipt of proper notice of copyright infringement (see “Copyright Infringement Notice Information” below).

  8. Misrepresentation of Transmission Information.

    Forging, misrepresenting, omitting, or deleting message headers, return mailing information and/or Internet protocol addresses to conceal or misidentify the origin of a message is prohibited.

  9. Viruses and Other Destructive Activities.

    Use of the Services for creating or sending Internet viruses, worms or Trojan horses, or for pinging, flooding or mail bombing, or engaging in denial of service attacks is prohibited. It is also prohibited for any Subscriber to engage in other activity that is intended to disrupt or interfere with, or that results in the disruption of or interference with, the ability of others to effectively use the Services (or any connected network, system, service or equipment) or conduct their business over the Internet.

  10. Hacking. “Hacking” and related activities are prohibited.

    “Hacking” includes, but is not limited to, the following activities: illegally or without authorization, accessing computers, accounts or networks, penetrating or attempting to penetrate security measures, port scans, stealth scans, and other activities designed to assist in hacking.

  11. Anonymous Proxies.

    Server Gigabit does not allow the use of anonymous proxy scripts on its servers. They can be very abusive to the server resources, affecting all users on that server.

  12. Export Control Violations.

    The exportation of encryption software outside of the United States/Malaysia and/or violations of United States law relating to the exportation of software is prohibited. Subscriber may not export or transfer, directly or indirectly, any regulated product or information to anyone outside the United States/Malaysia without complying with all applicable statues, codes, ordnances, regulations, and rules imposed by U.S. federal, state or local & Malaysia law, or by any other applicable law.

  13. Child Pornography.

    The use of the Services to store, post, display, transmit, advertise or otherwise make available child pornography is prohibited. Server Gigabit is required by law to, and will, notify law enforcement agencies when it becomes aware of the presence of child pornography on, or being transmitted through, the Services.

  14. Other Illegal Activities.

    The use of the Services to engage in any activity that is determined by Server Gigabit Network, in its sole and absolute discretion, to be illegal is prohibited. Such illegal activities include, but are not limited to, storing, posting, displaying, transmitting or otherwise making available ponzi or pyramid schemes, fraudulently charging credit cards or displaying credit card information of third parties without their consent, and failure to comply with applicable on-line privacy laws.Server Gigabit Network will cooperate fully with appropriate law enforcement agencies in connection with any and all illegal activities occurring on or through the Services.

  15. Obscene, Defamatory, Abusive or Threatening Language.

    Use of the Services to store, post, transmit, display or otherwise make available obscene, defamatory, harassing, abusive or threatening language is prohibited.



  17. Other Activities.

    Engaging in any activity that, in Server Gigabit Network’s sole and absolute discretion, disrupts, interferes with or is harmful to (or threatens to disrupt, interfere with, or be harmful to) the Services, Server Gigabit’s business, operations, reputation, goodwill, Subscribers and/or Subscriber relations, or the ability of Server Gigabit’s Subscribers to effectively use the Services is prohibited. Such prohibited activities include making available any program, product or service that is designed to or could be used to violate these Terms and Conditions. In addition, the failure of Subscriber to cooperate with Server Gigabit Network, in correcting or preventing violations of these Terms and Conditions by, or that result from the activity of, a subscriber, patron, customer, invitee, visitor, or guest of the Subscriber constitutes a violation of these Terms and Conditions by Subscriber.


Should you have any questions or concerns in relation to our Terms and Conditions, kindly contact us during office hours (between 9am to 6pm, Monday to Friday, UTC +8) at the following contact points:

Telephone:   04-7987 1191

Email:            [email protected]

Address:       Level 32, Tower B, The Vertical Corporate Towers, Avenue 10, Bangsar South, No.8, Jalan Kerinchi,59200 Kuala Lumpur