{"id":58,"date":"2020-06-01T10:38:41","date_gmt":"2020-06-01T02:38:41","guid":{"rendered":"https:\/\/www.wesbytes.com\/guide\/?post_type=kb&#038;p=47"},"modified":"2026-01-09T11:18:54","modified_gmt":"2026-01-09T03:18:54","slug":"migrate-mailbox-data-from-third-party-mail-servers-to-smartermail","status":"publish","type":"kb","link":"https:\/\/www.servergigabit.com\/guide\/kb\/migrate-mailbox-data-from-third-party-mail-servers-to-smartermail","title":{"rendered":"Migrate Mailbox data from Third Party Mail servers to SmarterMail"},"content":{"rendered":"<h4>Migrate Mailbox data from Third Party Mail servers to SmarterMail<\/h4>\n<p>Follow these steps to use the mailbox migration tool:<\/p>\n<p>1) \u00a0Log into <a href=\"https:\/\/s13610.securessl.net\/Login.aspx\" rel=\"nofollow noopener\" target=\"_blank\">SmarterMail<\/a>.<\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/14003497710\/original\/blob1469073646489.png?1469073649\" alt=\"Migrate Mailbox data from Third Party Mail servers to SmarterMail\" width=\"332\" height=\"215\" \/><\/p>\n<p>2) \u00a0Click on\u00a0<b>Settings<\/b>\u00a0icon.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/14003497777\/original\/blob1469073689878.png?1469073693\" \/><\/p>\n<p>3) \u00a0Expand\u00a0<b>My Settings<\/b>\u00a0and\u00a0<b>Advanced Settings<\/b>\u00a0folders in the navigation pane.<\/p>\n<p>4) \u00a0Click on\u00a0<b>Mailbox Migration<\/b>.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/14003497825\/original\/blob1469073727699.png?1469073733\" \/><\/p>\n<p>5) The mailbox migration tool will open in a new window.<\/p>\n<p>6) In\u00a0<b>Account Type<\/b>, choose on the source related or if the specification is not there may just opt to\u00a0<b>Other<\/b><\/p>\n<p>and click on\u00a0<b>Next.<\/b><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/14003497881\/original\/blob1469073772269.png?1469073776\" \/><\/p>\n<p>7) Select the items you wish to migrate to SmarterMail and some items may not be available for migration from<\/p>\n<p>the third-party mail server selected and therefore may just choose on \u201c<b>Email<\/b>\u201d and click on\u00a0<b>Next<\/b>.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/14003497925\/original\/blob1469073811448.png?1469073814\" \/><\/p>\n<ol start=\"8\">\n<li>Replace\u00a0<b>mail.domain.com<\/b>(<b>or old server IP in case if you have pointed over the domain to us<\/b>) and<\/li>\n<\/ol>\n<p><b>\u00a0 \u00a0 \u00a0 \u00a0user@domain.com<\/b>\u00a0with your\u00a0<b>email \u00a0server and your email account<\/b>, then key in\u00a0<b>your old email password<\/b>, then click on the<b>\u00a0Next<\/b>\u00a0button.<\/p>\n<p>You can\u00a0<b>test the connection<\/b>\u00a0to see if the details entered are correct.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/14003497974\/original\/blob1469073850204.png?1469073853\" \/><\/p>\n<ol start=\"9\">\n<li>Click on the\u00a0<b>Start <\/b>button to begin Mailbox migration.<\/li>\n<\/ol>\n<p><img decoding=\"async\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/14003498018\/original\/blob1469073888334.png?1469073892\" \/><\/p>\n<p>10. Please keep the window open until the migration is done.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/14003498055\/original\/blob1469073920771.png?1469073924\" \/><\/p>\n<p>Please refer to the following articles: <a href=\"https:\/\/www.servergigabit.com\/guide\/kb\/how-to-get-email-header-from-smartermail\/\">How to get email header from Smartermail<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Migrate Mailbox data from Third Party Mail servers to SmarterMail Follow these steps to use the mailbox migration tool: 1) \u00a0Log into SmarterMail. 2) \u00a0Click on\u00a0Settings\u00a0icon. 3) \u00a0Expand\u00a0My Settings\u00a0and\u00a0Advanced Settings\u00a0folders in the navigation pane. 4) \u00a0Click on\u00a0Mailbox Migration. 5) The mailbox migration tool will open in a new window. 6) In\u00a0Account Type, choose on the source related or if the&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"kbtopic":[4],"kbtag":[1702],"class_list":["post-58","kb","type-kb","status-publish","hentry","kbtopic-smartermail-v15-windows","kbtag-smartermail"],"_links":{"self":[{"href":"https:\/\/www.servergigabit.com\/guide\/wp-json\/wp\/v2\/kb\/58","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.servergigabit.com\/guide\/wp-json\/wp\/v2\/kb"}],"about":[{"href":"https:\/\/www.servergigabit.com\/guide\/wp-json\/wp\/v2\/types\/kb"}],"author":[{"embeddable":true,"href":"https:\/\/www.servergigabit.com\/guide\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.servergigabit.com\/guide\/wp-json\/wp\/v2\/comments?post=58"}],"version-history":[{"count":4,"href":"https:\/\/www.servergigabit.com\/guide\/wp-json\/wp\/v2\/kb\/58\/revisions"}],"predecessor-version":[{"id":5534,"href":"https:\/\/www.servergigabit.com\/guide\/wp-json\/wp\/v2\/kb\/58\/revisions\/5534"}],"wp:attachment":[{"href":"https:\/\/www.servergigabit.com\/guide\/wp-json\/wp\/v2\/media?parent=58"}],"wp:term":[{"taxonomy":"kbtopic","embeddable":true,"href":"https:\/\/www.servergigabit.com\/guide\/wp-json\/wp\/v2\/kbtopic?post=58"},{"taxonomy":"kbtag","embeddable":true,"href":"https:\/\/www.servergigabit.com\/guide\/wp-json\/wp\/v2\/kbtag?post=58"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}