{"id":1869,"date":"2020-06-08T10:38:58","date_gmt":"2020-06-08T02:38:58","guid":{"rendered":"https:\/\/www.wesbytes.com\/guide\/?post_type=kb&#038;p=1869"},"modified":"2026-01-12T14:15:38","modified_gmt":"2026-01-12T06:15:38","slug":"brand-support-options-for-partners","status":"publish","type":"kb","link":"https:\/\/www.servergigabit.com\/guide\/kb\/brand-support-options-for-partners","title":{"rendered":"Brand Support Options For Partners"},"content":{"rendered":"<h3><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone\" src=\"https:\/\/media.licdn.com\/dms\/image\/v2\/C4E12AQE_yo79zP7hgA\/article-cover_image-shrink_720_1280\/article-cover_image-shrink_720_1280\/0\/1520187362833?e=2147483647&amp;v=beta&amp;t=UgfRVmqyEq3j6-jkFDyZQ_GMIPk3y6D-s5Mek3JdhNc\" alt=\"Brand Support Options For Partners\" width=\"618\" height=\"383\" \/><\/h3>\n<h3><strong>Brand Support Options For Partners<\/strong><\/h3>\n<p><a href=\"https:\/\/www.acronis.com\/en\/solutions\/cloud-backup\/\" rel=\"nofollow noopener\" target=\"_blank\">Acronis Backup Cloud<\/a> offers a variety of branding options. It is to customize the client-side interface of backup service in accordance with partner brand\u2019s design.<\/p>\n<p>List of branding options available<\/p>\n<ul>\n<li><strong>Company name:<\/strong>\u00a0Specify your company name<\/li>\n<li><strong>Service name:<\/strong>\u00a0Specify the name of your backup service offering<\/li>\n<li><strong>Home URL:<\/strong>\u00a0Specify the URL of your main website<\/li>\n<li><strong>Support URL:<\/strong>\u00a0Specify the URL of your support page<\/li>\n<li><strong>Support phone:<\/strong>\u00a0Specify your support\u2019 phone number<\/li>\n<li><strong>Knowledge base URL:<\/strong>\u00a0Specify the URL of your knowledge base .(Link to the knowledge base is display in error messages and alerts)<\/li>\n<li><strong>EULA URL:<\/strong>\u00a0Specify the URL of your EULA page<\/li>\n<li><strong>Platform terms URL:<\/strong>\u00a0Specify the URL of your platform terms page<\/li>\n<li><strong>Administrator guide:<\/strong>\u00a0Specify the URL of your administrator\u2019s guide page<\/li>\n<li><strong>Help URL:<\/strong>\u00a0Specify the URL of your custom help page<\/li>\n<li><strong>Buy URL:<\/strong>\u00a0Specify the URL for the \u2018Buy\u2019 buttons shown in the Backup Console and e-mail notifications<\/li>\n<li><strong>E-mail server settings:<\/strong>\u00a0User defined<\/li>\n<li><strong>Sender properties:<\/strong>\u00a0Specify sender and SMTP server parameters:<\/li>\n<li><strong>From:<\/strong>\u00a0sender\u2019s e-mail<\/li>\n<li><strong>SMTP server address:<\/strong>\u00a0SMTP server\u2019s DNS name or IP<\/li>\n<li><strong>Port:<\/strong>\u00a025 by default<\/li>\n<li><strong>Encryption:<\/strong>\u00a0None; SSL; TLS<\/li>\n<\/ul>\n<p>Along with the web console branding options such as custom color scheme, logo, company and service names. \u00a0Acronis Backup Cloud allows customizing contact information and support options. So that, you can set your support line phone number with your support portal and knowledge base on the addresses.<\/p>\n<p><strong>To set up your custom support options:<\/strong><\/p>\n<ol>\n<li>Open the account management console.<\/li>\n<li>Select your partner group to customize support options. Branding settings will apply to all subgroups of your group.<\/li>\n<li>Navigate to\u00a0<strong>Branding.<\/strong><\/li>\n<li>\u00a0To enable custom branding, turn the toggle switch to the on (1) position.<\/li>\n<li>Below the color scheme, are branding elements you can customise.<\/li>\n<li>Specify the URL of your support portal, support line phone number, and\/or the URL of your knowledge base. Click a field to edit it.<\/li>\n<li>Or you can leave default options or leave the fields blank. The support options are display in the backup management console. It also have support line phone number. Besides that, support portal address are display on the <strong>About<\/strong> tab of the backup management console: Link to the knowledge base is display in error messages and alerts.<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p><span style=\"font-size: 16px;\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Brand Support Options For Partners Acronis Backup Cloud offers a variety of branding options. It is to customize the client-side interface of backup service in accordance with partner brand\u2019s design. List of branding options available Company name:\u00a0Specify your company name Service name:\u00a0Specify the name of your backup service offering Home URL:\u00a0Specify the URL of your main website Support URL:\u00a0Specify the&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"kbtopic":[49],"kbtag":[1366],"class_list":["post-1869","kb","type-kb","status-publish","hentry","kbtopic-acronis-backup-cloud","kbtag-brand-support-options"],"_links":{"self":[{"href":"https:\/\/www.servergigabit.com\/guide\/wp-json\/wp\/v2\/kb\/1869","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.servergigabit.com\/guide\/wp-json\/wp\/v2\/kb"}],"about":[{"href":"https:\/\/www.servergigabit.com\/guide\/wp-json\/wp\/v2\/types\/kb"}],"author":[{"embeddable":true,"href":"https:\/\/www.servergigabit.com\/guide\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.servergigabit.com\/guide\/wp-json\/wp\/v2\/comments?post=1869"}],"version-history":[{"count":5,"href":"https:\/\/www.servergigabit.com\/guide\/wp-json\/wp\/v2\/kb\/1869\/revisions"}],"predecessor-version":[{"id":6044,"href":"https:\/\/www.servergigabit.com\/guide\/wp-json\/wp\/v2\/kb\/1869\/revisions\/6044"}],"wp:attachment":[{"href":"https:\/\/www.servergigabit.com\/guide\/wp-json\/wp\/v2\/media?parent=1869"}],"wp:term":[{"taxonomy":"kbtopic","embeddable":true,"href":"https:\/\/www.servergigabit.com\/guide\/wp-json\/wp\/v2\/kbtopic?post=1869"},{"taxonomy":"kbtag","embeddable":true,"href":"https:\/\/www.servergigabit.com\/guide\/wp-json\/wp\/v2\/kbtag?post=1869"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}