{"id":1687,"date":"2020-06-08T00:49:32","date_gmt":"2020-06-07T16:49:32","guid":{"rendered":"https:\/\/www.wesbytes.com\/guide\/?post_type=kb&#038;p=1687"},"modified":"2026-01-12T13:39:24","modified_gmt":"2026-01-12T05:39:24","slug":"why-my-dns-doesnt-work","status":"publish","type":"kb","link":"https:\/\/www.servergigabit.com\/guide\/kb\/why-my-dns-doesnt-work","title":{"rendered":"Why my DNS doesn\u2019t work"},"content":{"rendered":"<div class=\"mkb-anchor mkb-clearfix mkb-back-to-top-inline\">\n<h2><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone\" src=\"https:\/\/kinsta.com\/wp-content\/uploads\/2020\/09\/dns-server-not-responding.jpg\" alt=\"DNS\" width=\"1460\" height=\"730\" \/><\/h2>\n<h2><strong>Why the DNS doesn\u2019t work?<\/strong><\/h2>\n<h2 class=\"mkb-anchor__title\">Symptoms<\/h2>\n<\/div>\n<p>In web browsers such as Safari or <a href=\"https:\/\/www.google.com\/chrome\/\" rel=\"nofollow noopener\" target=\"_blank\">Chrome<\/a>, there are several commonly observable DNS errors:<\/p>\n<ul>\n<li><em>This site can\u2019t be reached<\/em><\/li>\n<li><em>This webpage is not available<\/em><\/li>\n<li><em>err_name_not_resolved<\/em><\/li>\n<li><em>Can\u2019t find the server<\/em><\/li>\n<li><em>Error 1001 DNS resolution error\u00a0<\/em><\/li>\n<\/ul>\n<div class=\"mkb-anchor mkb-clearfix mkb-back-to-top-inline\">\n<h2 class=\"mkb-anchor__title\">Common causes and resolutions<\/h2>\n<\/div>\n<p>Below are the most common causes for DNS resolution errors along with suggested solutions.<\/p>\n<div class=\"mkb-anchor mkb-clearfix mkb-back-to-top-inline\">\n<h3 class=\"mkb-anchor__title\">Mistyped domain or subdomain<\/h3>\n<\/div>\n<p>Verify that the domain or subdomain was correctly spelled in the request URL.<\/p>\n<div class=\"mkb-anchor mkb-clearfix mkb-back-to-top-inline\">\n<h3 class=\"mkb-anchor__title\">Missing DNS records<\/h3>\n<\/div>\n<p>Ensure that you have the necessary DNS records in the\u00a0<strong>DNS<\/strong>\u00a0app of your Cloudflare dashboard. \u00a0 \u00a0This includes having the following records:<\/p>\n<ul>\n<li>The root domain (e.g.,\u00a0<em>example.com<\/em>)<\/li>\n<li>Any existing subdomains (e.g.,\u00a0www.example.com,\u00a0<em>blog.example.com<\/em>, etc.)<\/li>\n<\/ul>\n<p>If you have a CNAME setup, ensure your DNS records also exist in your authoritative nameservers.<\/p>\n<p>Learn more about setting up A\u00a0and CNAME DNS records.<\/p>\n<div class=\"mkb-anchor mkb-clearfix mkb-back-to-top-inline\">\n<h3 class=\"mkb-anchor__title\">DNSSEC wasn\u2019t disabled before the domain was added to Cloudflare<\/h3>\n<\/div>\n<p>DNS resolution failures occur if DNSSEC is not diabled at your domain provider before you add the domain to Cloudflare.<\/p>\n<div class=\"mkb-anchor mkb-clearfix mkb-back-to-top-inline\">\n<h3 class=\"mkb-anchor__title\">Nameservers no longer point to Cloudflare<\/h3>\n<\/div>\n<p>If you manage DNS records via the\u00a0<strong>DNS<\/strong>\u00a0app in Cloudflare\u2019s Dashboard and your domain stops pointing to Cloudflare\u2019s nameservers, DNS resolution will break. \u00a0This can occur if your domain registrar switches the nameservers for your domain to point to their default nameservers. \u00a0To confirm if this is the problem, check whether your domain uses Cloudflare\u2019s nameservers.<\/p>\n<div class=\"mkb-anchor mkb-clearfix mkb-back-to-top-inline\">\n<h3 class=\"mkb-anchor__title\">Unresolved IP address<\/h3>\n<\/div>\n<p>In rare cases, the DNS resolver in the client requesting the URL might fail to resolve a DNS record to a valid IP address. \u00a0Reload the page after a short wait to see if the problem disappears. This issue is unrelated to Cloudflare, but using Cloudflare\u2019s DNS resolver may help. \u00a0Contact your hosting provider for additional help with your current DNS resolver.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Why the DNS doesn\u2019t work? Symptoms In web browsers such as Safari or Chrome, there are several commonly observable DNS errors: This site can\u2019t be reached This webpage is not available err_name_not_resolved Can\u2019t find the server Error 1001 DNS resolution error\u00a0 Common causes and resolutions Below are the most common causes for DNS resolution errors along with suggested solutions. Mistyped&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"kbtopic":[43],"kbtag":[1262],"class_list":["post-1687","kb","type-kb","status-publish","hentry","kbtopic-cloudflare","kbtag-dns"],"_links":{"self":[{"href":"https:\/\/www.servergigabit.com\/guide\/wp-json\/wp\/v2\/kb\/1687","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.servergigabit.com\/guide\/wp-json\/wp\/v2\/kb"}],"about":[{"href":"https:\/\/www.servergigabit.com\/guide\/wp-json\/wp\/v2\/types\/kb"}],"author":[{"embeddable":true,"href":"https:\/\/www.servergigabit.com\/guide\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.servergigabit.com\/guide\/wp-json\/wp\/v2\/comments?post=1687"}],"version-history":[{"count":6,"href":"https:\/\/www.servergigabit.com\/guide\/wp-json\/wp\/v2\/kb\/1687\/revisions"}],"predecessor-version":[{"id":4699,"href":"https:\/\/www.servergigabit.com\/guide\/wp-json\/wp\/v2\/kb\/1687\/revisions\/4699"}],"wp:attachment":[{"href":"https:\/\/www.servergigabit.com\/guide\/wp-json\/wp\/v2\/media?parent=1687"}],"wp:term":[{"taxonomy":"kbtopic","embeddable":true,"href":"https:\/\/www.servergigabit.com\/guide\/wp-json\/wp\/v2\/kbtopic?post=1687"},{"taxonomy":"kbtag","embeddable":true,"href":"https:\/\/www.servergigabit.com\/guide\/wp-json\/wp\/v2\/kbtag?post=1687"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}